For personal injury & workers’ comp law firms
And $12K is a conservative number. Some cases are worth far more, and you’ll never know which ones, because another firm signed them.
We build your complete bilingual intake department, done for you. Native Spanish- and English-speaking specialists answer, qualify and follow up on every lead, in the caller’s language. Not software. Not an answering service.
20 minutes · No obligation · If it’s not a fit, I’ll tell you.
Not a software subscription
$400+
what one car accident lead can cost, depending on the vendor and city. Miss the call, and you paid for another firm’s case.
+30%
PI conversion after fixing overflow, after-hours and weekend coverage
$144K
recovered per month: 12 more signed cases at $12K each
26 yrs
working inside law firms, fully bilingual
Where your ad money leaks
The firm that calls back first usually signs the case. When your phone rings out, your lead calls the next firm on the list, and the ad you paid for signs their case.
48%
of law firms were unreachable by phone in a secret-shopper study: no answer, no callback.
51%
of clients chose a lawyer who replied in under two hours.
Nobody answers. Many callers won’t wait for Monday. They call the next firm on the list.
Spanish-speaking callers wait for them, or hang up. That case is lost before intake even starts.
Sources: Clio Legal Trends Report 2024 (secret-shopper study of law firms); LegalMatch client survey, 2024; car accident lead pricing of $300–$1,500 per lead from lead-vendor rates (via Rankings.io, 2026).
Get more cases from the ads you already pay for by covering overflow calls, after hours and weekends. If you don’t answer, another law firm will.
Bilingual by default
Every specialist on your team is a native Spanish speaker with fluent English. No caller waits for “the bilingual person,” and no lead gets skipped because of the language they speak.
in the caller’s language, the first time they call.
with your scripts and your case criteria, in English or Spanish.
by phone and text, so leads don’t go cold in voicemail.
The math is simple
One U.S. intake employee
$55,000+
per year, salary + benefits
One LegalMark bilingual specialist
$750–$800
per month (about $9,000–$9,600 a year), paid directly, no markup
The real money is in the clients you’re losing right now: calls that go to voicemail, messages left for tomorrow, callbacks that come too late. Every one is a case another firm signs, from a lead you already paid for.
01What LegalMark does
You don’t buy an app and figure it out yourself. Real people do the intake work, and we give them the right platform to support it. We hire them, train them, set up everything they work in, and stay until your team is signing cases.
We recruit and hire dedicated bilingual PI intake specialists in Latin America, for your firm only.
On your case types, your scripts and your retainer process, with weekly call reviews and coaching.
We set up the intake system, follow-up and dashboard in your firm’s accounts, and connect your phones.
In 90 days you have a complete department that your firm owns and controls.
02The cost of the old way
Most firms face the same choice: hire more U.S. intake staff, add more software licenses, or pay an answering service that takes messages but doesn’t sign clients. There’s a better way: build your own intake department.
Every firm is different. Some tools you use today may still be the right fit; we’ll show you where consolidation makes sense and where it doesn’t.
03Your own bilingual PI intake department
Instead of relying on a generic answering company, we recruit, hire and train dedicated bilingual PI intake specialists in Latin America, who work only for your firm.
They work inside your procedures, phone system, scripts and intake system. They speak naturally in English and Spanish, document every conversation, and move qualified prospects toward attorney review and a signed retainer. They don’t just take messages. They become part of your firm.
Agents never give legal advice and never decide whether your firm accepts a case. Acceptance and retainer decisions stay with your attorneys.
04Speed-to-lead, nights & weekends
The firm that calls back first usually signs the case. Your team answers first, and human backup covers overflow, nights and weekends, so leads you already paid for don’t go to the next firm.
Business hours
Calls go straight to your intake team. If nobody picks up within about 15 seconds, the call can roll to a bilingual answering company.
Evenings & weekends
The answering company takes the call live and sends the lead details directly into your intake system.
Next step
Your assigned agent gets a callback task and continues the intake from where it left off.
Backup coverage is optional and has its own cost. Answer times depend on call volume and setup, and no intake process can guarantee every call is answered or signed.
05The financial case
Most firms don’t need more leads. They need to stop losing the ones they already pay for. Move the sliders to see what faster response and night and weekend coverage could mean for your firm.
More signed cases, same ad budget
+ cases / month
Potential additional fee revenue per year
Illustrative, at your average fee. Fees are usually collected when cases resolve. Not a guarantee.
Cost per signed case (ad spend only)
Team cost savings per year
Salaries only. Our build and training fee is quoted after your review, and any software or backup coverage costs are shown to you up front.
06The system we build for your team
You don’t buy software from us. We set up the intake system your team works in, in your firm’s own accounts, connect it to your phones and case software, and train everyone to use it.
Your agents handle inquiries, qualify leads, schedule callbacks, collect documents, send retainers and follow up from one place, until each prospect signs or is properly closed. It’s a practical system built for intake specialists, not a pile of features nobody uses.
07The owner’s dashboard
Not just leads. Signed cases.
Most owners know what they spend on advertising, but not what happens after the phone rings. As part of the build, we set up a dashboard that connects marketing, intake activity, agent performance and signed cases, so you see performance yourself instead of waiting for a weekly report.
| Source | Spend | Leads | Signed | Cost / signed |
|---|---|---|---|---|
| Google Ads | $22,000 | 140 | 20 | $1,100 |
| TV | $15,000 | 90 | 14 | $1,071 |
| $8,000 | 70 | 14 | $571 |
| Agent | Assigned | Attempts | Follow-up | Signed | Conv. |
|---|---|---|---|---|---|
| Ana R. | 82 | 246 | 97% | 14 | 17% |
| Carlos M. | 76 | 221 | 94% | 12 | 16% |
| Lucía P. | 74 | 230 | 96% | 12 | 16% |
| Diego S. | 68 | 190 | 91% | 10 | 15% |
Every lead has a cost. Every agent has a performance. Every signed case has a source.
Reporting depends on your integrations and the data your marketing and phone systems provide. We’ll confirm what can be tracked for your firm during setup.
08How we build it
Days 1–30
Audit your intake, design workflows, configure the CRM, establish scripts and create the dashboard framework.
Days 31–60
Recruit or train bilingual specialists, integrate your phone system, configure backup coverage and launch.
Days 61–90
Review performance, improve follow-up, coach agents, test reporting and document operating procedures.
The timeline depends on your integrations, recruiting needs and how ready your firm is to launch. See the detailed plan →
09What your firm owns
We’re not a software vendor, so there’s no platform to lock you into. We build and configure the intake system for your firm, set up the operating procedures and help your team run it.
Your attorneys control case acceptance, scripts and retainer procedures.
Dedicated specialists who work your process, for your firm.
Workflows, scripts and procedures built for you, in your own software accounts.
You keep ownership and administrative control of your client data.
Ownership and control are subject to the terms of the third-party software licenses and agreements involved.
10Questions owners ask
No. We build complete intake departments: we hire and train your bilingual team, set up the process and the system they work in, and connect it to your office. Any software runs in your firm's own accounts.
No. Many firms keep their current staff and add bilingual specialists for overflow, nights, weekends or Spanish-speaking callers. We build around the team you have.
No. The goal is to sign more of the leads you already pay for, by answering faster and covering nights and weekends.
Some tools, phone usage and optional backup coverage have their own costs, paid directly to those providers. We show you every cost before you commit, and we use what you already have wherever it works.
Your firm. Everything is set up in your own accounts, and you keep ownership and control of your client data, scripts and procedures, subject to the third-party licenses involved.
Yes. We connect your team to your existing numbers and phone system wherever possible.
Agents work inside your firm's systems with individual logins and only the access they need. Calls can be recorded and reviewed, and your firm can remove access at any time.
The build and training is a project fee quoted after your free review, based on your firm's size and needs. Specialists are typically about $700–$800 a month each, paid directly, with no markup.
No. Agents never give legal advice and never decide whether your firm takes a case. Your attorneys make those decisions.
11Your next step
Find out where your intake is losing opportunities, what it costs to run, and what a customized bilingual intake department could look like for your firm. In a 20-minute Intake Performance & Savings Review, we’ll look at your staffing, technology, phone coverage, follow-up and reporting gaps.
No obligation. Practical recommendations based on your firm’s actual operation.